Find your cruise

Privacy Policy

Effective Date: September 25, 2019

This Privacy Policy gives you information on how Delfin Amazon Cruises collect, manage and process your personal data, including any data you may provide through the Delfin Amazon Cruises website or through any other means (over the telephone or email) when you purchase our services directly with us or through our business partners (travel agencies, tour operators and destination management companies), or otherwise provide personal data to us directly or indirectly through our business partners.

By using any of our web sites or sharing your personal information with us, you are accepting and consenting to the practices described in this Privacy Policy. Please read this Privacy Policy carefully. We recommend that you print a copy of this Privacy Policy and any future versions in force from time to time for your records.

Delfin Amazon Cruises’ relationship with customers is of upmost importance and we take security seriously, and the security of your personal data is important to us.

Personal Data We Collect:

The type of information we collect about you may include information such as:

  • Your name, Your email addresses, Your address, Your phone numbers
  • Your payment information (e.g. your credit or debit card details)
  • Information about your computer (e.g. your IP address and browser type)
  • Information about how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on)
  • Information about your mobile device (such as your geographical location)
  • Other Data, such as the history of your purchases with us, dietary requirements, preferences or special requirements to customize your experience with us and travel information including ID and Passport

How We Collect or Obtain Information About You:

We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, phone, in writing, or via social media, when you order goods and services, when you use any of our other websites or applications or any other means by which you provide personal information to us. We may also collect information about you through personal interaction with guests and trade partners (for example during a cruise or at a trade fair) or as a result of a specific inquiry or booking. We do not buy personal data databases.

On the website, each time a user visits, certain use and navigation information is collected by our servers. This information is anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you (through Google, Bing and Social Media). Usage of such cookies is not linked to any personally identifiable information. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.


How We Use Your Data:

We only use your personal data in accordance with applicable laws:

  • To perform the service you requested as per the contract entered into with you or with a party representing you (i.e., travel agencies, tour operator and destination management companies).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interest is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways which do not hurt your interests and rights.
  • To comply with a legal or regulatory obligation.

Third Party:

We may share your information with certain trusted third-party services to help us provide, improve, promote or protect our services (for example we may share information with our payment processors). When we share data with third-party services to support the delivery of our services, we require that they use your information only for the purposes we’ve authorized and that they protect your personal information at least to the same standards we do.


Opting Out of Marketing:

You may opt out of receiving service announcements and administrative messages or any type of advertisements from Delfin Amazon Cruses. If you do not wish to receive Delfin Amazon Cruises newsletters or marketing information, you may opt out by following the instructions in the Delfin Amazon Cruises newsletter or by contacting us.


Your Data Rights:

You have the right to obtain access to your personal data; to have it updated or corrected if it is inaccurate or incomplete; to request that we restrict its processing or remove your data entirely from our system. When asked to remove a record from our database, Delfin Amazon Cruises will retain minimal information to ensure we do not contact you or collect such information again or to keep a record of any information disclosed to our clients. To remove your data from our system, please contact us. 

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Where we process personal information for marketing purposes or with your consent, we process the data until you ask us to stop and you opt-out of our marketing communications.

Changes in Our Privacy Policy:

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will be available on the Delfin Amazon Cruises website. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy. 

If you have any questions, comments or concerns about our Privacy Policy, please contact us at [email protected]